Dear Customers;

In order to ensure the long-term reliability of your website we have been working hard on your behalf for the past four months to create a brand-new server infrastructure with the redundancy and scalability that will serve you far into the future. There may be some elements that are temporarily inconvenient and frustrating for you over the next few days of migration. I am really sorry for those things in advance, but this upgrade is absolutely necessary and good for your website long term.

This upgrade has entailed massive rewrites of how our CMS must now function across multiple web servers, interacting with many different cloud storage systems and databases. We have tested our platform rigorously and are aware of a few remaining minor bugs that we are working to fix. But a couple of weeks ago on Monday, the old server had a kernel panic that took it down for a whole business day, and we feel it is in your best interests to complete this migration as soon as possible.

So, I thank you for your patience and graciousness and I want to assure you that we are doing everything we can to make this as smooth as possible. We will respond to questions, prioritize the bugs and get them all resolved as quickly as possible.

We apologise for any inconvenience.

Kind Regards

Eri Martin


Cramer Software Ltd

Sunday, September 23, 2018

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